NEITEK SOLUTIONS, S.A. DE C.V. (hereafter “NEITEK”), informs Clients, Providers and general public (referred collectively herein as the “Holders”) about the use and safekeeping of the information, through this Privacy Notice.
NEITEK, as part of its activities must collect data which will be subjected to computer processing, needed for NEITEK to be able to provide the services required and contracted by its customers, potential customers, and/or any of the Holders.
Consequently, NEITEK makes a description of the use of your information, as well as the security and confidentiality handling towards such. This document is an integral part of the Terms and Conditions of the website www.neitek.com. Therefore, the Holders accept and acknowledge having read and understood the current dispositions in this Privacy Notice before any ARCO rights request is made.
CLAUSE 1. - COLLECTION OF PERSONAL DATA.
NEITEK will make available to the Holders its proprietary websites to browse and search services offered by NEITEK. In those cases where it is required to fill out a registry form, or a request for information, the Holders must enter and provide some personal information (“Personal Data”) which must be complete and accurate at the moment of registration. NEITEK may request, gather and store the following Personal Data: name, contact information of the Holders (such as phone number, physical address, email address, among other contact data that could be required), and all other which may be required by the Mexican Laws for the proper operation of the services provided by NEITEK.
Additionally, NEITEK may gather Personal Data of the Holders including but not limited to documentation, agreements, formats and requisitions to provide services to the Holders.
NEITEK won’t collect from the Holders Personal Data deemed as sensitive, including but not limited to ethnic, racial, trade union-related, religious or political information. The Holders agree and grant express authorization to NEITEK to share the collected Personal Data with NEITEK’s affiliates or subsidiaries, as well as with public and/or private entities in order to fulfill the services that NEITEK needs to provide in favor of its customers. All the information obtained with such entities will be treated as confidential.
The Holders understand and agree that NEITEK may use social networks, and that the personal accounts of the Holders in such social networks must allow NEITEK to gather the public information of the customer or the Holders.
NEITEK may automatically collect and store information about the activity of the Holders and visitors within NEITEK’s websites. Such information may include the referrer URL, the next accessed URL, the specifications of the browser that was used and IP addresses.
For Holders who send emails, messages and/or other electronic communications to NEITEK, the latter may collect and store the Personal Data contained therein, including email addresses and other information of commercial interest for NEITEK to handle each of the conducted communications.
CLAUSE 2. - HANDLING OF PERSONAL DATA
NEITEK requires from the Holders certain information to be used in an efficient and secure manner to provide the services offered by NEITEK. Such information is private in nature, including email addresses. The collection of Personal Data is aimed to:
1. - Know the identity of the HOLDERS through their Personal Data such as name, phone number, geographic location and/or email, with the purpose of comply with the Mexican Laws.
2. - Conduct statistical studies about interests, behaviors and demography of the Holders, in order to develop better tools for all the customers.
3. - Develop new commercial and promotional initiatives for the Holders and improve the interface and effectiveness of the websites owned by Neitek.
4. - Send information or messages about new services, advertisement from NEITEK or a subsidiary company, as well as emails and other communications or news that must be known in due time and proper form by the Holders. The Holders may request to NEITEK to be removed from these lists, according to the process indicated to that end in this Privacy Notice.
5.- Provide information or communications via phone calls, or text messages (SMS) to the cell number registered by the Holders, which could be about payments, renewals or updates to the services offered by NEITEK.
6.- Share such Personal Data (including email addresses and equity and/or financial information) with the service providers or “outsourcing” companies that contribute to improve or facilitate services of the Holders to payment companies, insurers, or intermediaries in payment management, call centers or loyalty programs, public and/or private entities that provide credit information, among others. Nevertheless, NEITEK is not liable or responsible for an improper use of the Holders’ Personal Data by these companies, Internet sites or social networks. In some cases, these service providers will be collecting information directly from the Holders. Consequently, the Holders must request to the service provider, in such activities, the dispositions about the use and collection of personal data, and it will be at the sole discretion of the Holders the information they must provide, as well as the additional usage that the providers decide to do with such personal data.
7. - Be able to supply the Holders’ Personal Data to the judiciary or extra judiciary entities required in dispute resolution procedures and competent to settle such disputes.
CLAUSE 3. - CONFIDENTIALITY OF THE PERSONAL DATA.
NEITEK won’t sell, lease or conduct any other type of transmission or transfer of the Holders’ Personal Data, except the stated in this Privacy Notice. The Holders expressly authorize and agree that NEITEK may give, assign or transfer, in full or in part, the Personal Data to any of the societies controlled, affiliated or associated with NEITEK. NEITEK is committed to perform all the needed activities to protect the privacy of the Holders’ Personal Data. The Holders agree that NEITEK may disclose their Personal Data when dealing with court orders or legal requests from some National or International Authority to contribute to the resolution of judiciary and legal conflicts, in which case, NEITEK will not be liable nor will be under obligation to the Holders about the information categorized as Personal Data that were disclosed by third parties other than NEITEK.
CLAUSE 4. - COOKIES
The Holders agree and understand that NEITEK may use a computerized tracking system known as cookies (hereafter "Cookies"). Cookies are computer files installed in the Holders’ devices that help to personalize the services for limited time. Cookies help to understand the interests, behavior, geography and demography of the Holders. Such data may be used to analyze the websites browsed by the Holders.
CLAUSE 5. - JUDICIARY COOPERATION
NEITEK, at all times, will cooperate with National or Foreign authorities for the fulfillment of the corresponding legal orders. For that reason, NEITEK may disclose the Personal Data of the Holders upon request from the government, or any other competent national or international authority for the purposes that the government, or any other national or international authority requires in legal or investigational matters against the Holders. Consequently, the Holders expressly authorize that NEITEK may provide at any time the Holders’ Personal Data to any national or international authority, to comply with the legal instructions and requirements requested by such entities.
The Holders expressly authorize to NEITEK to reserve the right to communicate the Holders’ Personal Data to third parties, government entities or other people when there is sufficient cause to consider any of the Holder’s activities as a suspicion of attempting or committing a crime, to detriment of third parties, and other actions that may be against the laws within the Mexican territory. The previously stated may be conducted by NEITEK independently of a court or administrative order for those purposes.
CLAUSE 7. - CARE AND PROTECTION IN THE DISCLOSURE OF PERSONAL DATA
NEITEK is committed to comply with the applicable regulation in matters of security of Personal Data. NEITEK uses the IT resources needed for the protection of Personal Data, preventing unauthorized access to the Holders’ Personal Data from within and outside NEITEK. However, NEITEK is not responsible for a potential communications interception, a breach to its systems, unauthorized access to its systems or databases or hackers; consequently, NEITEK is not liable for the use of the information obtained by unauthorized people.
All of the Personal Data of the HOLDERS are stored in an automatized personal data file. The HOLDER’ Personal Data File resides in Monterrey, Mexico. The Holders while giving their data to NEITEK confirm that they are informed of the location of that file and expressly authorize a potential international transfer of the Holders’ Personal Data, with the purpose of benefiting the Holders in the services provided by NEITEK.
CLAUSE 8. - RIGHT TO ACCESS, RECTIFY, CANCEL AND OPPOSE PERSONAL DATA.
NEITEK acknowledges the exercise of rights, on the part of the Holders, to access, rectify, cancel and oppose the handling of their Personal Data, as well as to being informed of the conducted transfers. The Holders guarantee the veracity, accuracy, validity and authenticity of the provided Personal Data, and commit to keep them up to date.
NEITEK may keep a copy of the Holders’ Personal Data, even when the Holders have requested to be eliminated from its database, for purposes of settling disputes or claims about the Holders’ data, or there is a default of payment or non-compliance of this Privacy Notice, or as result of the contracts, purchase orders, or invoices that could mediate, or any other matter that directly affects NEITEK, or a third party affected by actions directly related with the Holders receiving services provided by NEITEK.
To receive more information about the confidentiality of the HOLDERS’ Personal Data, as well as to exercise the rights to access, rectify, cancel or oppose the handling of Personal Data, the HOLDERS must send an email or postal mail to the email addressConfidencial@neitek.com, or by postal mail to Street Lázaro Cárdenas No. 1007 Local 902, Colonia Residencial Santa Bárbara, CP 66267 San Pedro Garza García, N.L.
CLAUSE 9. NOTIFICATIONS OF CHANGES TO THE PRIVACY NOTICE.
NEITEK may modify at any time this Privacy Notice. The changes made to this Privacy Notice will be notified to the Holders through the most convenient medium, and they will be made available to the Holders.